FAQs

FAQs

Q. Are there any set up fees?
A. No, there are no set up fees for any of the services we provide.

Q. The service I am looking for is not included on your list?
A. Not a problem, you can send us a message detailing your requirements via our contact form or alternatively send us an email or give us a call in the office and we will get back to you as soon as possible.

Q. Is it possible to have a meeting with you prior to committing your services?
A. Yes of course, we are always happy to discuss your requirements via phone, Skype, or travel away from our office to meet with clients to discuss details further.

Q. How do we get work to you?
A. We accept work via phone, Google Drive, email, asana (shared task list), Dropbox, post or in person, whichever is easiest for our clients.

Q. How do you charge for work?
A. We charge in 5 minute increments & will invoice for hours worked on a weekly or bi-weekly basis (subject to agreement).  Invoices can be paid by Interac or BACs transfer, Barclays Pingit, Paypal (subject to a 4% fee) or Direct Debit & must be settled within 7 days from invoice date. Retainer Agreements will be sent out monthly in advance and must be paid in full as per invoice date.

Q. What are your working terms?
A. Once your Retainer requirements have been received, discussed & agreed, you will be provided with a contract & our Terms & Conditions which will need to be signed via EchoSign (electronic signature) or scanned & returned to us prior to any work commencing. There are no contracts for Ad Hoc work requirements.

Q. Do you offer retainer packages?
A. Yes we do, please request our Client Information Pack for further details.  We are more than happy to discuss mutually beneficial packages for regular, long-term contracts.  All retainer packages must be paid for in advance within 7 days from invoice date &/or prior to any work commencing.

Q. Are all your virtual services provided in-house?
A. The majority of our services are provided in house by myself or a select member of my Associate team. Please note that there may be instances when we need to sub-contract due to availability or in order to meet a client’s specific requirement.

Q. What are your hours of operation?
A. One of our unique selling points is to promote a flexible work ethic.  Our hours of operation are primarily customer led – we are not your normal 9a-5p or Monday to Friday operation. Our hours reflect our customers requirements & time zone  (an out-of-hours surcharge may apply, please contact us for further details).

 

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